Tailor-made for the utility sector
We designed our solutions and services based on real-world needs and challenges faced by utility institution on a daily basis.
After working together with the biggest utility in Hungary, we have a deep understanding of the requirements of both utility providers and their clients and we are committed to delivering easy-to-use, smart and flexible solutions to our partners.
Costs related to physical contract signing such as human resources, paper and relevant tools are significantly reduced.
Complies with Regulations
FaceKom is AML, KYC and eIDAS compliant. It is GDPR and PSD2 ready and we are currently non-qualified trust service provider. The company will receive the ISO 27001 certification soon.
Better Customer Care
Working remotely and without paper means improved customer care efficiency and improved client experience.
Empowering Online Possibilities
- Remote Customer Due Diligence
- Open Accounts
- Online customer service
Online customer onboarding deals with highly sensitive personal information, so we make sure it is handled in the right way.
Customer due diligence with FaceKom’s operator-guided video call or automated Computer Vision is a secure, fast and convenient process, enabling immediate access to the utility provider’s services.
With FaceKom’s virtual customer service, customers are able to manage all of their issues which is handled in a physical branch.
Your customers enter their details on your website or app. This is followed by video identification with FaceKom’s eID. Upon completion of a positive ID check, the customer receives login credentials with which they can open accounts, get loans and sign contracts.
Compliance & Customization
Our technology is fully AML, KYC and eIDAS compliant. It is GDPR and PSD2 ready. We’re a non-qualified trust service provider in our native Hungary and constantly work with regulatory bodies to maintain the highest possible standards. FaceKom will receive the ISO 27001 certification soon after a thorough systems audit.
All of our products are white-label, so they can be easily customized to fit your company’s needs.
They’re browser-based and don’t require any kind of app- or 3rd-party plugin installation from your customers.