Virtual Customer Service

Multiple Digital Sales Channels

Virtual Customer Service & More

Video Customer Service and Client Authentication with complete Call Center functionality and features

With our live, online video service you can bring closer your clients give them an option to identify themself and increase the value of your company with this safe and comfortable business solution.

A new, efficient and easy-to-deploy virtual customer service solution for major providers of the financial, insurance, telecom, utility, government sectors.

Case Study

Convenient and fast contact

After filling out an online form, clients will be able to get in touch with your representative with a single click. No installation required, the solution is available from the most frequently used browsers.

Customer Service module

Call center features and functions enable the operator to answer video calls, while workflow management makes it possible to accomplish various management processes before, during and after videochat. All processes can be transparent, supervised and managed by different types of users with different rights.

Client identification

Clients are identified by two-factor authentication. Firstly, an e-mail or an SMS can be sent to the client, while in the second step pictures can be taken of the clients’ personal documents.

Data recording and processing

After gathering information and personal documents from the clients, an OCR software integrated into FaceKom extracts the necessary information from the clients’ personal documents to compare them with the details provided by the clients in advance.

Organizing data

All of the recorded data are easily retrievable and forwarded to your existing systems (database, CRM, Call Center).

Replaying records

FaceKom software records everything right after the client enters the videochat room. The complete video is recorded. Timeflags are used for easy retrievement.

Electronic signature

After identification the client has the possibility to sign documents electronically by using FaceKom Application which makes the whole procedure convenient, fast and more effective.

Convenient and fast contact

After filling out an online form, clients will be able to get in touch with your representative with a single click. No installation required, the solution is available from the most frequently used browsers.

Uploading the necessary documents

Clients can upload the necessary documents right after providing their personal data. These data and documents are checked by the operator during video identification procedure.

Presentation

The operator has the opportunity to give a presentation on a particular offer. If the offer appeals to the clients, live stream videochat provides a great platform for giving client details and their identification.

Customer Service Module

Call center features and functions enable the operator to answer video calls, while workflow management makes it possible to accomplish various management processes before, during and after videochat. All processes can be transparent, supervised and managed by different types of users with different rights.

Client identification

Clients are identified by two-factor authentication. Firstly, an e-mail or an SMS can be sent to the client, while in the second step pictures can be taken of the clients’ personal documents.

Data recording and processing

After gathering information and personal documents from the clients, an OCR software integrated into FaceKom extracts the necessary information from the clients’ personal documents to compare them with the details provided by the clients in advance.

Organizing data

All of the recorded data are easily retrievable and forwarded to your existing systems (database, CRM, Call Center).

Replaying records

FaceKom software records everything right after the client enters the videochat room. The complete video is recorded. Timeflags are used for easy retrievement.

Electronic signature

After identification the client has the possibility to sign documents electronically by using FaceKom Application which makes the whole procedure convenient, fast and more effective.

Convenient and fast contact

After filling out an online form, clients will be able to get in touch with your representative with a single click. No installation required, the solution is available from the most frequently used browsers.

Uploading the necessary documents

Clients can upload the necessary documents right after providing their personal data. These data and documents are checked by the operator during video identification procedure.

Presentation

The operator has the opportunity to give a presentation on a particular offer. If the offer appeals to the clients, live stream videochat provides a great platform for giving client details and their identification.

Customer Service Module

Call center features and functions enable the operator to answer video calls, while workflow management makes it possible to accomplish various management processes before, during and after videochat. All processes can be transparent, supervised and managed by different types of users with different rights.

Client identification

Clients are identified by two-factor authentication. Firstly, an e-mail or an SMS can be sent to the client, while in the second step pictures can be taken of the clients’ personal documents.

Data recording and processing

After gathering information and personal documents from the clients, an OCR software integrated into FaceKom extracts the necessary information from the clients’ personal documents to compare them with the details provided by the clients in advance.

Organizing data

All of the recorded data are easily retrievable and forwarded to your existing systems (database, CRM, Call Center).

Replaying records

FaceKom software records everything right after the client enters the videochat room. The complete video is recorded. Timeflags are used for easy retrievement.

Electronic signature

After identification the client has the possibility to sign documents electronically by using FaceKom Application which makes the whole procedure convenient, fast and more effective.

Convenient and fast contact

After filling out an online form, clients will be able to get in touch with your representative with a single click. No installation required, the solution is available from the most frequently used browsers.

Customer Service Module

Call center features and functions enable the operator to answer video calls, while workflow management makes it possible to accomplish various management processes before, during and after videochat. All processes can be transparent, supervised and managed by different types of users with different rights.

Organizing data

All of the recorded data are easily retrievable and forwarded to your existing systems (database, CRM, Call Center).

Replaying records

FaceKom software records everything right after the client enters the videochat room. The complete video is recorded. Timeflags are used for easy retrievement.

Electronic signature

After identification the client has the possibility to sign documents electronically by using FaceKom Application which makes the whole procedure convenient, fast and more effective.

Main features


Integration