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Digital Branch Administration in 7 Days

Due to the current situation, branch administration of banks and other financial institutions are restricted or suspended. It is clear to us, it causes difficulties to our clients to carry on with usual sales and branch administration activities. Our product, FaceKom KIOSK, offers a solution to them by allowing sales and branch administration go with no interruption. Our Videobank solution allows our clients to enable retail and business customers to manage their banking issues by using their smartphones, tablets or notebooks. This procedure is similar to branch administration.

Our solution covers the following areas:

  • Virtual branch administration and smart corners
  • Remote claims adjustment
  • Remote client due diligence
  • Electronic signature

We can implement our solution in 7 days since we have gained the necessary Enterprise experience in the past 3 years to meet all of the minimum requirements including IT, IT security, compliance, legal, call center and business.

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Explore Case Studies

Insurance firms

Sales Service Case Study

Your sales teams can carry on uninterruptedly.

You can easily interact with your existing and potential customers via our Videobank. Customers can reach the Videobank with no friction via your website since it is a browser-based solution which works in all browsers currently in use.

Our closed-circuit video transmission system allows your customers to identify themselves remotely by presenting their personal documents. Your customers verbal statements meet the requirements of written and signed consents and statements (voice signature), due to recording feature and structure of the system. In case you need eIDAS compliant signature, we can provide electronic signature (this may take longer than a week).

Features of Sales Solution

  • Initiating outbound video calls
  • Live video presentation (presentation of sales materials)
  • Remote client identification
  • Contracting (client statements with voice signature)
  • Video calls can be replayed
  • Generating reports and statistics
  • Robust database with easy search options
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Banking clients

Branch Administration Case Study

Your branch administration activities can carry on uninterruptedly.

You can easily interact with your existing customers via our Videobank. Retail and business customers can reach the Videobank with no friction via your website since it is a browser-based solution which works in all browsers currently in use.

Our closed-circuit video transmission system allows your customers to identify themselves remotely by presenting their personal documents. Your customers verbal statements meet the requirements of written and signed consents and statements (voice signature), due to recording feature and structure of the system. The operator can accept any contracts or statements.

Features of Branch Administration Solution

  • Video-based system for general branch administration
  • Dedicated server operation, provided by FaceKom (at T-Systems server room)
  • Browser-based Admin platform (requirement: Chrome)
  • Browser-based client platform (works in all browsers currently in use)
  • General brand customization is possible (logo, colours and so on)
  • Operating under the partner’s own domain name, URL is possible
  • Capability to handle multiple services, Service Selection page for clients
  • Voice signature process
  • Provides platforms for Operators, Supervisors and Admins
  • Training customer service representatives
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Some of Our Partners

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